TERMS AND CONDITIONS
If you purchased your products directly from XM Studios (online or retail)
Deposits & Transferring of orders
- Deposits are strictly non refundable nor transferable to another buyer or for another product. Original buyer who paid for the deposit must collect the product in person with valid proof of purchase (e.g. Receipt).
Warranty & Exchanges Policy
- Limited Warranty of 14 days from date of collection against missing parts or defects. Limited Warranty does not cover conditions, malfunctions or damage not resulting from defects in material or workmanship. E.g. Loss, Theft, Breakage due to inappropriate handling.
- To obtain warranty service, you must contact us within the Limited Warranty period here. XM Studios will review and provide the ideal solution.
- As with all hand crafted products, no two pieces of products are exactly the same; there are bound to be slight differences or minor imperfections (defined as non-visible in normal usage or viewing conditions). Serious defects are defined as;
- Structural instability where products cannot be fitted/displayed properly
- Obvious visible cracks, chips, paint scratches
- Missing parts or pieces
- We will pay for return shipping only when the return / exchange as a result of our error such as a serious defect, collectible damages, or an error in filling your order. If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. XM Studios will refund the product price minus any applicable shipping/return shipping charges and non-refundable deposits. Final decision is made at the sole discretion of XM Studios.
- There is no returns policy. All products sold are strictly non-refundable or exchangeable for other products.
Prestige Price & Online Payments
- Prestige Member price is applicable to our Prestige Members at the time of the PO. E.g. if at the time of PO, a member is not yet a prestige member, the normal price is applied.
- For online payment, we only accept currency in SGD via PayPal. Customer must include the 5% PayPal fee while making payment. Failure to comply may result in your order being cancelled and refunded.
- Customer is expected to collect the products and pay any balance remaining within 1 month upon notification of collection.
- If we do not hear from the customer, a reminder will then be sent to customers who are given another month to collect the product.
- Finally, a final notice will be sent and if customer still do not collect nor reply after the final 30 days (total of 3 months from date of collection notification), XM Studios will cancel the purchase. Please note deposits are not refunded as per our policy.
Your privacy is important to us
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information we collect
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include Name, Address, Email address, Phone number.
The way we use information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise disallow such unrelated uses.
Changes to this policy
If you have any doubts about this policy, please feel free to contact us.