Product Assistance Request

To submit a Product Assistance request, complete ALL fields below (the only exception is XM Member ID). Failure to submit all required information will result in delays of the process. Please use 1 form per product issue. In order to expedite your request, please submit clear photos of the issues. For any questions concerning completion of the form, please contact us at custcare@xm-studios.com directly.

First Name *

Last Name *

Member ID *

Country Code *

Contact Number *

Email Address *

Shipping Address

Street *

City/Suburb *

State *

Zip/Post Code *

Country *

Support Details

Main-Brands *

Categories *

Product Name *

Product Code *

Distributor/Seller/Place of Purchase *

Date of Collection *

Describe Issues with Product *

Supporting Documents

Please attach photos of product issues and defects (up to 3) with its base.
Please circle the areas in your photos.

Examples: – Cracks on the left thigh. – Right arm doesn't perfectly fit into slot and there are gaps. – There are paint scratches on the portrait.

Please upload a full photo of the statue (with clear indication of the area that is defective). Example below. *

Please upload a photo of the base of the statue. Example below. *

Defect #1: Please upload a photo of the statue part (with clear indication of the specific area that is defective). Example below. *

Defect #1: Please upload a CLOSE UP of the defective statue part. Example below. *

Optional - Defect #2: Please upload photo of the statue part (with clear indication of the specific area that is defective).

Optional - Defect #2: Please upload a CLOSE UP of the defective statue part.

Optional - Defect #3: Please upload photo of the statue part (with clear indication of the specific area that is defective).

Optional - Defect #3: Please upload a CLOSE UP of the defective statue part.

XM Studios

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Product Assistance Request

Shipping Address

Support Details

Supporting Documents

INFORMATION

SHOP

CUSTOMER SUPPORT

Payment

XM Studios

Product Assistance Request

Shipping Address

Support Details

Supporting Documents

Thank You!

INFORMATION

SHOP

CUSTOMER SUPPORT

Payment